Technical Service Desk with German

Requirements:

• At least one year of experience in customer service/helpdesk area
• Fluency in German, very good level of English
• Excellent communication and team work skills
• Readiness to work in the multinationam environment
• People and result oriented approach
• University degree

Responsibilities:

• Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations
• Acts as first or second point of contact for clients to request assistance. Can resolve all Tier 1 and many Tier 2 problems by applying procedures and their seasoned expertise 
• Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps
• Resolves work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution  
• Can address complex issues that require specific subject matter expertise (e.g., relating to emerging technologies, mobile devices, etc.) 
• Provides input to development of process and work improvements.  Implements improvements after management review and approval
• May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members 
• Documents problems and resolutions and creates documents for knowledge transfer
• Produces reports summarizing the work effectiveness of the team  
• Reviews current processes or standards and recommends improvements

We offer:

• Great opportunity to develop your career within a brand new organization which is growing at a very fast pace
• Working in an international and multicultural environment
• Attractive salary, bonuses and benefits package
• Pleasant working atmosphere