Technical Support Engineer (1st/2nd Line) M/F

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. For our Client, dynamic global IT company, we are looking for: Technical Support Engineer (1^st/2^nd Line) M/F

Job Description:

• Deliver technical internal client support to staff in (remote/home) offices, hotels, etc.;
• Requires coverage during standard operating hours as well an on-call support if needed;
• Troubleshooting of client issues and problems as requested by internal employees and possible external users during events;
• Analyze and test software/hardware problems and issues;
• Analyze and repair of software and hardware issues;
• Analyze root causes and research appropriate references (people/materials);
• Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs;
• Deliver administrative duties Manage basic telecommunication change and additions (like assigning extensions and voice mail numbers);
• Manage repair and services on fixed telecommunication systems or services coordinated by the telecommunication team;
• Manage corporate mobile services, procurement, adds, changes and troubleshooting;
• Instruct and support Video Conference activities.

Requirements:

• Higher Education Degree in Computer Science;
• 1+ (1^st Line) or 3+ (2^nd Line) of experience in a similar position;
• Knowledge of TCP/IP or telecommunications;
• Good understanding of Desktop operating systems and all MS-Office applications;
• Very good command of English (B2/C1+).

2^nd Line Specialist:

• Basic project management skills;
• Knowledge on ITIL framework (incident management, problem management);
• Nice to have: MCITP (Desktop Administrator) certification.

Our Client Offers:

• Opportunity to work in international environment (prestigious European brand);
• Professional Development Programmes;
• Competitive salary;
• Standard corporate benefits.