Technical Support Engineer M/F
Miejsce pracy: Wrocław
Nr ref.: JO-1510-318281 MR
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for:
Technical Support Engineer M/F
Location: Wrocław
Job Description:
- Support a limited number of major or named accounts as part of a premium service level;
- Engage with named account on problem and incident tickets;
- Support named accounts on escalated support issues or critical customer situations;
- Chair weekly, monthly, and quarterly calls;
- Travel to annual and certain meetings at customers site;
- Provide expert systems design, recommendations, and configurations;
- Perform in-depth diagnostics and troubleshooting using networking tools;
- Assist customers with testing or troubleshooting of networking or cloud service issues;
- Become a client`s cloud services expert.
Requirements:
- Higher Education Degree in Computer Science/Engineering, etc.;
- 2+ years of experience working as Support Engineer/Sr Support Engineer;
- Working knowledge of networking and security products and enterprise network infrastructure;
- Esxperience in:
- Networking Experience - VPN technologies such as IPSec and VPN clients,
- Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS),
- Authentication systems such as LDAP, MS AD etc.,
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS,
- Experience with operating systems such as Linux, Unix and Free BSD;
- Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark;
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS;
- Working knowledge of Apache and IIS Web Server administration;
- Excellent command of English (C1+).
Our Client Offers:
- International environment;
- Competitive salary;
- Private medical care;
- Group life insurance;
- MultiSport Card and other benefits.
Please send your CV in English to maria.relewicz@cpljobs.pl