The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
- Provide technical assistance via telephone, e-mail, chat.
- Diagnosing and resolving accepted requests.
- Ensuring high quality of customer service.
- Identify emerging technical issues, collaborating with Level 2 support.
- B2/C1 language skills level for German and B2 language skills level for English.
- Good use of PC and basic knowledge of networking technologies.
- Customer orientation and attention to detail.
- High problem-solving capacity.
- Excellent communication skills.
- Previous experience in customer service will be considered a plus.
- Employment Contract.
- Working time: 9am -18am | Mon – Fri. one week in a month from 14 pm to 22pm.
- Full-time employment..
- Medical services.
- Private medical care.
- Group insurance program, sports and leisure program.
Poznaj
Concentrix
We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.