We are a Fortune 100 global technology company that manufactures innovative, internet-of-things-based technologies to help companies run their operations more effectively. Our combination of software, hardware and services include technologies for aircraft that help them fly safer and more efficiently, control systems and solutions for complex petrochemical facilities and processes, connected building technologies that support smart city development, advanced worker safety equipment, and innovative warehouse automation systems.
Opportunity for a Technical Support Specialist to join Honeywell Building Technologies in Katowice during this exciting time of expansion for our business. As a member of the Technical Support team, you will provide first level technical support to customers using Honeywell Building products. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day to day basis.
The Role / Core responsibilities:
- Handle entry level customer related issues and concerns
- Record all customer interactions into a CRM (Customer Relationship Management) Database
- Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
- Actively participate in departmental activities and initiatives
- Support the development of internal documentation
- Work with Level IV Senior Support Engineers on new product testing and documentation
- Comprehend and understand technical documents, quick start guides, and special application documentation
- Maintain acceptable call evaluation requirement (> 92%)
- Maintain acceptable VOC, KPI requirements
What’s in it for you?
- Possibilities to grow within the newly built structures of Honeywell
- Training and development opportunities
- Full time contract
- City center location in Katowice (great commute)
- Multinational team and management focused on people development
- Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist or lawyer etc.)
We’re looking for
- Bachelor Degree in technical field (or equivalent education or experience in similar roles)
- Business fluent in written and spoken English and Italian
- At least 1 year experience in providing technical support
- Basic understanding of electronics concepts (electrical background)
- Excellent communication skills (oral and written)
- Previous experience with troubleshooting software or hardware
- Strong knowledge of Microsoft
We value
- Strong knowledge of Microsoft Operating Systems: Windows 7, 8, 10; Server 2008, 2012
- Knowledge and experience with SQL 2005, SQ L 2008, or SQL 2012
- Experience with LAN/WAN network technologies
- Excellent interpersonal, organizational, and time management skills
- Ability to drive improvements leading to greater customer experience, higher quality and lower cost