Manpower (Employment agency - certificate number 412) is the world leader in HR with 70 years of tradition. Currently, on behalf of our Client, we are looking for candidates to fill in the vacant position of: Technical Support Specialist
Technical Support Specialist
Miejsce pracy: Łódź
| Numer ref.: TSS/037/MKE
Scope of Responsibilities:
- ensures an outstanding level of customer relations, especially in written and oral communications (telephone, e-mail, customer portal or face to face)
- checks the compliancy of the customer’s request with company contractual commitments (service contracts, maintenance contracts, guarantee agreements, distributor agreements etc.)
- responsibility of the technical Level 1 support and must always stay up-to-date on company products and services installed base
- if an on-site intervention is necessary, must be autonomous and organized to provide to Level 2 a full and detailed analysis of the defect
- uses the corporate CRM tool to track and manage all customer ’cases’ including phone calls, emails, minutes of on-site interventions
- uses the corporate IT and software tools to customize products and services
- proposes to customers and lead trainings related to products and services delivered by company
- provides local support for Project Managers when needed
Requirements:
- Bachelor or Master in electronics, computing or mechanics
- IT background and knowledge of ’new technologies’ mind-set Know-how
- good knowledge in computer tools
- fluent English allowing for easy communication in an international environment
- curious, analytic skills and practice of active listening
We offer to the candidates:
- employment contract directly with our client
- full-time job in the office located in Lodz
- independent position
- internal training program
- the opportunity to work in international structures
- practical possibility of using technical and IT knowledge and skills