KLDiscovery is a technology software and services company serving both the Data Recovery and Legal Technologies markets. As the world's largest Data Recovery Company, KLDiscovery boasts international in-lab services with clean room facilities as well virtual on-site services through Remote Data Recovery. KLDiscovery's Legal Technologies group (Electronic Discovery and Computer Forensics) assists attorneys, businesses and investigators with the collection, organization and preparation of data for review and analysis in legal matters, regulatory filings, and investigations.
As IT Service Desk Technician, you will work as a part of the IT Team.
You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will
be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical
and non-technical tasks.You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment.
- Fluent English (B2-C1, written and spoken)
- Previous experience working in Service Desk / Helpdesk role is a must
- Ability to rapidly develop working knowledge of complex, tiered, customer-facing software applications
- Good understanding of how to support a 24x7 production environment including customer support and technology management
- Strong ability to follow processes and/or apply common sense workarounds to ensure team success
- Strong ability to work effectively and prioritize in urgent work situations
- Mentoring program and language lessons
- Opportunity to develop your skills (trainings, conferences, books and more)
- Good coffee, Sweet Mondays
- Fun and friendly atmosphere
- Attractive package of benefits, i.e. contribution of costs of a private medical care (Medicover) and a sports card (Multisport)
- Company lunches every Thursday
Kinga Kisielinska Kinga.Kisielinska@KLDiscovery.com
More details about our company on: www.KLDiscovery.com and www.ontrack.pl
Please include the following statement in your application: I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personal Data Protection Act 29.08.1997 Dz.Ust. nr 133 poz. 833).
Prosimy o dopisanie w aplikacji następującej klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dn. 29.08.97 roku o Ochronie Danych Osobowych Dz. Ust. Nr 133 poz. 883.