In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.
A support engineer is responsible to resolve the customer’s technical problems in a friendly, timely and accurate manner. Responsibilities include making outbound calls, case documentation, case resolution, and meeting performance metrics. As a support engineer you will:
- Manage end-user customers’ cases
- Support Professional tools/applications/operating system
- demonstrate efficient problem solving and troubleshooting skills, commitment to client/internal/customer satisfaction
- handle highly technical support cases following all CFC principles and Microsoft processes and to adhere to processes for initial response, severity, and case progress updates to the customer
- own not only your customer issues but take ownership in the solution for those around you by welcoming/initiating collaboration, mentoring and escalation to involve the right resource for timely resolution.
Qualifications:
- At least 3 years of Technical Support experience, managing customers.
- B.S. degree in Computer Science or equivalent.
- Strong Problem Solving and Troubleshooting Skills and high technical background
- Technical (Server support) operates on callback model where the cases are created for the customers and the engineers call the customers depending upon the severity of their issues.
- Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2, Storage MCP Certified in Windows® Server Operating Systems recommended.
- Professional English skills B2
we are offering:
- job contact
- myBenefit / Multisport Card
- the opportunity to build your career in an international environment