Technical Team Lead

Choose a career at Ciber and enjoy an environment where being challenged and rewarded is a part of daily life. We believe people are our greatest asset, so we are always interested in your point of view on problems, ideas, and solutions. Take the chance and don't worry, we understand – beginnings can be difficult, but you can always ask for help - every question deserves an answer.

• Leading and motivating IT Workplace Services Team members
• Continuously training team members
• Interviewing potential team members
• Managing of transition projects for the new customers (as Transition Manager)
• Monitoring work and reports on progress against service level targets.
• Building and enhancing strong relationships with customers and vendors
• Acting as escalation point for the client
• Identify and implement improvements to the team.
• Ensure that the team uses appropriate knowledge and practices in order to provide effective and efficient service
• Undertake regular staff performance reviews
• Deal with workload peaks without compromising standards
• Provide regular and ad-hoc management reports as requested
• Implement and review technical and procedural documentation

• Managerial skills record (at least 3 years) in IT support and/or service delivery environment
• Full working proficiency in the English language (German –desirable)
• In-depth knowledge of the Windows operating system is a must
• System, application and network elementary knowledge highly desirable (Windows Server, Unix, Mac OS, Active Directory, Exchange, Lotus, LAN/WLAN, Anti-virus, Firewall),
• Strong leadership and interpersonal skills
• Superb communication and presentation skills
• Ability to prioritize and spread the workload
• Positive drive and enthusiasm with a willingness and desire to grow and develop
• Understanding of IT service delivery environment
• Certificates highly preferred (Microsoft, Apple, Cisco, ITIL, etc.)
• Reliability and flexibility – able to respond to changing demands and take on additional responsibilities as required