HRK ICT for a global pharmacy corporation is recruiting for the role:
Technical User Support Analyst
województwo: mazowieckie
RESPONSIBILITIES:
· Resolve client technical issues (tier 1 and tier 2):
o Provide support by phone, email and on-site to determine root cause of technical problem based on client input and remote management technology, including on-time support to executives
o Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation
o Provide remote technical support for hardware (desktop, laptop, drivers, monitors, mobile handheld devices and MFD/printers) and software (computer operating systems, internally developed applications, internet applications, and various drivers)
o Interact with internal and/or external escalation groups to resolve complex technical issues
· Deployment and distribution of hardware and software
· Maintain asset for hardware (such as desktop, laptop, mobility devices and MFD/printers) and software procured locally
· Acquire and maintain knowledge on newly purchased and existing supported desktop software, hardware, and systems
· Work on tasks to develop and/or address process improvements, training, knowledge transfer, reports, and documentation
REQUIREMENTS:
· Bachelor’s degree in relevant area
· Skilled in personal computer hardware and software in a business environment
· Experience with Windows 7 OS, MS Office, remote management tools, IOS, iPads, mobile phones, active directory administration, Office productivity tools (Windows), TCP/IP
· Excellent knowledge English language