I. Position description

The Technical Writer works within Payroll Knowledge Management Coordinator and with all IBM Krakow Payroll teams as necessary to develop process documentation with DTP-like as a prime format of this documentation. This roles reports directly to the Payroll Knowledge Management Coordinator.

II. Scope of responsibilities

• Write DTP (Desktop Procedures) and all other required process description content irrespective of the format required

• Work with all teams to extract information to translate them into usable documentation content

• Research and gather technical and background information to include in the documentation

• Apply best practices for process documentation and organization within the assigned area

III. Requirements - background and experience; skills and competencies

Required:

• Fluent command of spoken English that enables clear and concise communication

• Demonstrated expertise in written English, grammar, spelling, punctuation

• Accuracy and attention to details

• Quick learner with a drive for continuous deepening of process knowledge

• Curiosity and drive to understand both the details and the context

• High sense of responsibility and ownership of assigned tasks

• Ability to handle different situations, different requirements and pressure of time

Welcomed but not required (will be obtained through intense training delivered by Payroll KM Coordinator):

• Ability to convert complex technical process context into easy-to-understand process manuals

• Ability to proactively identify and close documentation gaps

• Excellent command of applications and tools (Word, Excel, Google Docs, drawing and charting tools like Visio or Lucidcharts)