IBM BTO BCS in Cracow s one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
Work location: Cracow, Armii Krajowej 18
I. Position description
The Technical Writer works within Payroll Knowledge Management Coordinator and with all IBM Krakow Payroll teams as necessary to develop process documentation with DTP-like as a prime format of this documentation. This roles reports directly to the Payroll Knowledge Management Coordinator.
II. Scope of responsibilities
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Write DTP (Desktop Procedures) and all other required process description content irrespective of the format required
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Work with all teams to extract information to translate them into usable documentation content
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Research and gather technical and background information to include in the documentation
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Apply best practices for process documentation and organization within the assigned area
III. Requirements - background and experience; skills and competencies
Required:
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Fluent command of spoken English that enables clear and concise communication
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Demonstrated expertise in written English, grammar, spelling, punctuation
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Accuracy and attention to details
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Quick learner with a drive for continuous deepening of process knowledge
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Curiosity and drive to understand both the details and the context
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High sense of responsibility and ownership of assigned tasks
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Ability to handle different situations, different requirements and pressure of time
Welcomed but not required (will be obtained through intense training delivered by Payroll KM Coordinator):
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Ability to convert complex technical process context into easy-to-understand process manuals
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Ability to proactively identify and close documentation gaps
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Excellent command of applications and tools (Word, Excel, Google Docs, drawing and charting tools like Visio or Lucidcharts)