Test Team Leader

Job objective:

The  Test Lead will function as a results-driven, and innovative manager for a team of  Testers, with broad responsibility on the management of the tasks & processes in the office where the position is located. The role will have overall responsibility for successful delivery of the Localization Testing projects, as well as a key contributor to the program growth plans, operational performance and cost optimization strategies.

Expertise:

• 3 to 5 years of experience in Testing

• Knowledge of localization testing process. Scripting / programming skills - nice to have

• Deep familiarity with modern testing systems, such as Azure Dev Ops.

• Knowledge and experience with Windows and Office family of operating systems preferred

• good knowledge of English.

• Must have excellent problem solving and time management skills.

• Must be highly organized and detail oriented.

• Working in a fast-paced, ambiguous environment and the ability to respond to the engineering demands of such - prioritization, multi-tasking, etc.

• Strong oral and written communication skills.

• A consistent "can do" attitude, with the ability to rally team members to executing against tight deadlines.

Responsibilities:

• Leading the team to execute on agreed solutions across all service offerings.

• Monitoring overall program health, ensuring KPIs can be met at all times.

• Understanding customer business issues.

• Working to ensure customer satisfaction and implementing continual process improvements, measurement/benchmarking and automation across all lines of service delivery.

• Tracking and monitoring performance to achieve high levels of customer satisfaction, quality and profitability.