The successful candidate will be responsible for working closely with the Testing Coordinator to schedule testing for a team of testers. Additionally, this person will be working with the Traveler Services Testing Manager to ensure testing resources are available and following the documented testing processes. This person will also be required to participate in testing, at times and as necessary. The focus of this testing will be to ensure PNRs created by new or existing products, processes flow seamlessly end-to-end through all of our systems and touchpoints.
This person will also be responsible for ensuring test pans are followed, provide status reports, report testing concerns and provide the Testing Coordinator visibility with the progress of testing
- Works with coordinator to ensure testing is completed within due dates agreed upon and resources are available to complete testing.
- Partners with manager and coordinator to follow an enterprise-wide Testing process to support Traveler Services, Product & Technology departments.
- Prioritizes testing requests and / or ensure consistency with company priorities.
- Manages and monitors assigned testing activities. Manages and monitors test plans, and advise manager/coordinator of any occurrences that could alter final deadlines and/or anticipated outcomes for testing
- Utilize time management skills to proactively balance the workload of multiple, concurrent initiatives, so that all deliverables are met on time.
- Ensure team follows a detailed test plan to support various products and technology.
- Partner with Testing Coordinator and Manager to identify what is needed to conduct testing
- Support TSAP test metrics that will include at a minimum, number of planned test use cases, number of executed test use case, number of passed/failed test use cases, and number of defects reported by severity level with a total of defects, number of defects fixed, and report any testing risks and issue.
- Proficiency in English Language, both spoken and written
- Strong customer relation and presentation skills – ability to articulate technical information in a business related manner
- MS Office Suite (Outlook, Word, Excel, PowerPoint)
- Strong knowledge with product setup systems/processes (i.e. Portrait, Program Management Center, CWT AnalytIQs, back Office Systems, Glory, etc.)
- Proficient in Sabre, Amadeus, Apollo, Galileo
- In-dept knowledge of CWT products and processes
- People Management experience
- Strong problem solving skills
- Analytical mindset
- Understands technologies in a broad sense of transaction workflow/lifecycle from all system touch points
- Proven ability to understand technology and the impact to the business, products, and end-users
- Knowledge of CWT products, services and cross-functional teams across all regions
- Strong verbal and written communication/interpersonal skills
- Abilities to deal within a multi-cultural, Global environment
- Possess strong initiative and drive for continuous improvement
- Strong ability to multi-task in a fast paced work environment
- Solid organizational skills and attention to detail
- Action oriented with a sense of urgency
- Displays positive work ethic to help maintain/promote positive team moral
- Proven years relevant work experience
- International experience
- A stable employment
- A dynamic working environment in a growing and highly qualified team; an international work environment
- Soft skills and hard skills trainings
- Career development opportunities
- Benefit package: private medical care, private insurance, lunch card, sport card, IATA card, recognition awards