Tier 3 Network Engineer

As a Network Engineer for the EMEA Service Transition team, in the Managed Services Regional Centre in Krakow, your roles and responsibilities will be to:

• Establish VPN connectivity between the Customer and network.
• Discover and Activate network elements/ devices on the Managed Services platform.
• Troubleshoot IP Networking issues, encountered during the device activation phase.
• Apply working knowledge of Network Management Protocols - SNMP, syslog, NETCONF and Routing & Switching protocols for Enterprise and Service Provider networks.
• Present and Describe the high level network connectivity diagram to Customers/ Sales/ other stakeholders when needed.
• Participate in customer workshops and take an active role in the technical discussions.
• Partner with the Service Transition Project Manager and other internal and external stakeholders, to ensure on time and successful completion of technical tasks during Service Transition.
• Work with multiple customers (up to 4 assignments) and execute device activation and onboarding.

• Bachelor’s degree in Information Technology/ Telecommunications
• 5+ years relevant experience as a Network Engineer
• Customer facing experience in a multi-national/ multi-cultural environment
• Cisco Professional level certification
• Working knowledge of Routing & Switching. Knowledge of Security technologies is a plus
• English language. Proficiency in German / French is a plus.

• Toolbox Talks (worth one PDU)
• Skill Soft- 90 Courses, E-books, videos, similations related to PMP
• Customized Training Curriculum
• Initial Training to improve Ramp Up
• Process Training
• Tools Training
• End Customer Orientation
• Lunch and Learns
• Ongoing Training
• New Process Implementation
• Continued Career Growth
• Reimbursement for Certification (MUST PASS CERT) (1 EVERY 6 MONTHS)
• Career Coaching
• Focus on Personal Development
• Incentivized Pay (overtime, bonuses ect)
• Personal Relationship
• Training Allowances