Cognizant is an American multinational company providing information technology, consulting, and business process outsourcing services. It dedicates itself to help the world's leading companies build stronger businesses. Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise. With over 100 development and delivery centers worldwide Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. We ensure that we can lead our clients and our own business toward new horizons of productivity, growth and value.
For more information please visit www.cognizant.com
- Participates in transition of processes and enables seamless takeover of activities
- Understands the processes which are in scope and goes through complete process training to understand intricacies to create a thorough documented training plan
- Works hand-in-hand with operations, QA, process document writers and SFDC to create & update training programs on an ongoing basis
- Applies best-practice in process training to deliver effective training practices
- Enables velocity in onboarding of new joiners and existing employees in the operations floor
- Measures effectiveness of training by conducting continuous examinations of employees on the floor
- Works with SFDC to implement future requirements for training with changes in process
- Provide necessary documentation to customer as requested by them, or when follow up is necessary and part of the process
- Participates on process improvement as needed
- Ensures compliance with all company policies
- Graduate with prior process training experience of 3-5 years
- Fluency in English
- Proficient in understanding processes and leading training as an expert
- Ability to build and maintain effective internal / business relationships
- Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
- Good time management, prioritization skills and ability to work without close supervision and under pressure
- Passion to work with multiple teams, understanding of processes and expert in running training programs in a structured approach
- Prior experience of being a training lead and experience of creating process trainings either in delivery organization or training team
- Able to work with teams in multiple delivery centers at different time zones
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
