Start a career with our Client, and you will work with a great team who share your passion for travel. As one of the world’s leading airlines, we’re able to offer you unique opportunities to let your passion fly.
On that position you would be responsible for ensuring continuous training of employees’ based on the organizational and individual needs. You would ensure that training procedures are documented, audited and maintained; and you would work closely with the operational and training departments to improve procedures.
Trainer
Kraków
Nr ref.: 5443
Requirements:
- Experience in Trainer’s / Supervisor’s role in a Contact Centre, preferably in Travel industry
- Documented training delivery experience
- GDS knowledge, preferably Amadeus
- Excellent communication skills and customer focus attitude
- Excellent written and spoken English
- An open mind and eagerness to continually develop
- Experience in working in a multinational and multicultural environment
- In depth knowledge of, and experience in the use of, adult learning techniques
Responsibilities:
- Training new hires on various Cathay Pacific services and products
- Coaching new and existing employees
- Supporting new hires during training and initial stages of gaining experience
- Designing and developing relevant training modules
- Assisting in the identification of training needs
- Maintaining a trainee database and providing feedback on the performance of the group and individual trainees
- Participating in training reviews and working with the Quality & Training department to increase the effectiveness of training programs
We offer:
- The opportunity to travel the world with great travel benefits (free annual ticket, discounted tickets for you and your family)
- Comprehensive training and access to the latest technology to ensure success in our role
- An attractive package of social benefits
- A great work environment on the top floor of Krakow’s newest building, right in the heart of town
- Career growth with one of the world’s leading airlines and its parent group, the Swire Group
- Permanent employment opportunities