Training Coordinator

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

We are a part of the Worldwide Education organization. Its Krakow Operations team creates and maintains software that supports the creation, administration, and delivery of training and documentation content. We are a small and agile team, fairly autonomous in choosing the right architecture stack and technology to use in our products - in fact, we are often challenged to question requirements and propose own solutions to customer needs. We work in SCRUM.

Seeking an EA Regional Operations Delivery Support Training Coordinator to handle EA delivery support operations, tasks, and functions. Regional Learning Operations (RLO) supports Customer/Partner/Employee instructor-led training events held within the regions. RLO Interacts with the Customer Team and the Partner/Employee Education and Enablement Team to ensure on time delivery of Motorola training commitments to our Customers/Partners/Employees

 Training Support

• Create training delivery sessions in Learning Management Systems (LMS)
• Provide survey links and QR codes to instructors when required
• Enroll, cancel, and reschedule students in classes
• Process training delivery After the Fact (ATF) rosters to enroll and complete students
• Close sessions and ensure course credit for participants
• Coordinate training logistics (catering, printing and shipping of materials, training certificates, Meet and Greet Activities, Letters of Invitation, venue reservation etc)
• Support vendor management as requested

Delivery Help Desk Ticket Support

• Work with Back Office and Help Desk to resolve problems in LMS
• Resolve customer complaints
• Helping existing or new students navigate the LMS
• Work with the PIC Team and Channel Operations to ensure Partner students get proper credit for certifications, scorecard issues, empower rewards credit and answer certification questions.
• Review, research, and apply credit in LMS for ETA Certifications
• Analyze student transcripts, correct student records, and adjust errors for Employees, Customers and Partner Empower Certifications

• 1 - 3 years of experience in working within training functions/organizations
• Familiarity with Learning Management Systems
• Fluency in English and Polish (required)
• Experience in a customer service is a must
• Organizational, time management and planning skills
• Attention to detail
• Positive attitude, proactive, team player and a self starter. Able to work independently when required.
• Familiarity with Google Mail, Hangouts, Sheets, Docs, etc.
• Proficiency with Microsoft Office Suite
• Strong written and oral communication skills