Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Lodz region and employ around 2500 specialists that provide services in nearly 30 languages.
Currently we are looking for the candidate for the position of:
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Managing and monitoring operations
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Managing department SLA and BBSC indicators
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Managing Team Leaders to provide professional service to customers
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Driving actions improving customer satisfaction
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Providing professional support and guidance to Team Leaders
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Managing customer relationship and expectations
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Assuring adherence to procedures and high level of process quality in the department
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Coordinating productivity and profitability improvement actions of Source to Pay department
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Developing key talents and potentials in the team
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Identifying structural issues and implementing improvements
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Leading projects and/or coaching project leaders
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Assuring monitoring, analysing and solving problematic issues
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Securing knowledge management within the department
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Handling and preventing customer complaints and escalations
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Identifying and exploring new business opportunities
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Organizing and performing regular interactions with operational staff (skip-level meetings, MBWA etc.)
- Fluent English
- Fluent French will be an asset
- Minimum 4 years of leadership experience on the similar position
- Minimum 2 years of experience in S2P area
- Customer orientation and experience in maintaining relationships with client on managerial level
- Drive for results
- Personal efficiency and time management
- Interpersonal and motivational skills
- Excellent communication skills
- Networking skills
- Independence and decision-making skills
- Pro-active and preventive approach in problem-solving
- Self - independent process management
- Analytical skills & eye for detail
- Focus on quality
- Ability to identify innovative improvement opportunities and coordinate their implementation
- Stress resistance
- PMI or Six Sigma certification will be an asset
- Experience in the areas of business process re-engineering, process design, organizational transformation, change management
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various businesses
- Set of social benefits to choose from
- Salary adequate to your competencies
- External and internal training programme
