About us
Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Job description
There is an opportunity to be part of a team within Capgemini that manages transition engagements to bring in new clients into the service line with minimal service disruption and maximum quality. This role may be also involved in transformation projects for new and existing clients.
The key elements of the role include:
• Management of Capgemini Transition work streams and interaction with the Client
• Assisting Sales Support in Crafting & Pricing Transition Solutions & Presentation of the Transition proposition to prospective clients
• Management of Transformation projects for existing clients
• Creating and maintaining appropriate documentation to support the delivery of defined transition/project objectives
• Management of a project so that it realizes planned budget or revenue within costs and meets or exceeds agreed project or service level objectives by the target date
Requirements
• Minimum 3 years experience on similar position in dealing in an international environment, not necessarily IT
• Excellent and proven project management or transition management skills
• Comprehension of ITIL methodology
• Excellent command of English (spoken and written)
• Good IT knowledge
• Excellent and proven leadership and motivational skills and experience in managing staff when on assignment
• Experience of managing large scale technical and/or organisational projects to budget
• Excellent communication skills, both verbal and written
• Flexible about Location and work content
• Proficient in the use of Project management tools – knowledge of Prince2, PMP or EM is highly desirable.
• Excellent knowledge of Service Desk Operations and Transition experience
Personal Attributes:
• Team player with the ability to build relationships with both colleagues and external clients
• Analytical and methodical approach to working with keen eye for detail
• Flexibility within role and flexible approach to assigned work
• Resilient, focused and with strong achievement drive
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix,
- Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
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