Transition Manager

You will:

• Support new stakeholder engagement cycle during the pre-transition period

• Understand and translate enhanced or new requirements into a solution approach with assistance from Senior manager and develop a solution with clear value proposition to secure a buy-in from stakeholders

• Drive the necessary sign off of the proposed solution with Service Function, GDS and stakeholders

• Execute transition projects for the GDS and ensure all transitions are delivered within agreed scope, budget and timeline

• Manage relationship with GDS leaders and their stakeholders throughout the life cycle of transition

• Collaborate with GDS colleagues to ensure all transitions are signed off by relevant leaders, and service stabilization and continuity is enabled through GDS

• As required, work closely with Solution & Transition team members, GDS Functions to support the delivery of transition projects within the Global Delivery Services and meet global objectives and polices   

• Contribute to enhancement of the transition methodology, supporting tools and processes

Analytical/Decision Making Responsibilities

• Solution configuration/architecture aligned with the GDS shared services and location strategy

• End to end transition management responsibility aligned with the transition methodology 

Knowledge and Skills Requirements:

• Proven expertise in process re-design or re-engineering and some exposure to solution development

• Strong project and program management skills; Strong proven client management skills, with the ability to facilitate and influence stakeholders from various disciplines and a different levels of seniority across the organization;

• The ability to handle ambiguity and operate in a self-directed manner;

• A proven ability to work within a global perspective, to work virtually within global established norms

• Strong interpersonal skills including evidence to show can act as a strong team player working with all levels of the organization;

• Comfortable with supporting internal business development, collaborate with GDS leaders to influence stakeholders decisions;

• Possess a “solutioning” mindset, able to take ideas from thought to solution development and implementation;

• Results-oriented self-starter with a strong track record in transition management or project management who produces outcomes with little direction;

• An ability to manage workload, with minimal direction, a self starter with a strong sense of initiative;

• Proven report writing skills – both verbal and written communication;

• Strong presentation skills; including ability to lead workshops within the scope of transition projects;

• Financially literate with good  analytical and problem solving skills;

• A strong understanding of corporate financial and HR systems, and an ability to work with other internal functional teams (IT, Finance, Talent, Facilities, Legal, Quality, etc.);

Other Requirements:

• This role may require some overseas travel, particularly to GDS customer locations and other GDS centers.

Job Requirements:

Education:

• Bachelor's degree in a business, commercial or related discipline;

• A Master’s degree or recognized MBA is preferred, but not mandatory.

Experience:

• At least 9-11 years demonstrable experience in leading multi –country, diverse transition programs or projects

• Proven work experience in a captive shared services or BPO environment;

• Proven expertise in process re-design or re-engineering and some exposure to solution development;

• External client consulting or business development experience is a plus

• Project management certification (PMI PMP) is a plus

• Process expertise certification (Six Sigma) is a plus

• Ability to travel to worldwide locations, as required

We offer:

• Contact of employment and fair salary  

• Relocation package  

• Work in prestigious stable company  

• Being an active part of a professional, dynamic and truly global team  

• Support in your professional development due to internal training sessions  

• Participating in interesting projects     

• Development opportunities in international multilingual environment  

• Attractive social package (sport card, medical insurance, life insurance, wellness & spa program, sport events and many others)  

• Language courses  

• Modern office space near market square  

• Internal interest groups (sports group, art group, charity group and many others)