The Troubelshooting Agent will manage International Community in designated language, including: recruiting new experts, regularly engaging with current experts, managing experts’ statuses, share appropriate comms and product info, help preparing annual events for community experts. This function involves tthrough community and social media building relationships with community contributors to provide a delightful self-help experience and support that scales.
- Checking quality of localization of webmaster content to be published on relevant local channels (Blogger, Twitter);
- Developing technical expertise, and be a genuine, credible, and utterly charming ambassador to the ICS community;
- Monitoring communities to identify trending issues or threads suitable for direct support;
- Identifiyng top user issues and relevant insights for your market and communicate those to the regional PSM;
- Performing user feedback deep dive on specific market/language upon request.
- Working closely with the other team members to meet client goals
- Other activities assigned by the direct Manager
- Working closely with the other team members to meet client goals
- Offering suggestions on possible future team improvements
- Graduation in any discipline; newly graduated candidates will also be considered.
- Bilingual with excellent level on the market support language (German Native Speaker)
- Good command in English language (min.B2)
- Relevant experience in website/online content creation/management
- Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO), Developer Relations, Technical Communications and/or Web Development Google Ads and Analytics understanding and experience
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues
- Good understanding on working with targets and meeting/exceeding client
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- A role that provides you progress both professionally and personally.
- Open-minded and multinational environment.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Possible trainings with international specialists.
- Training & development opportunities within company.
- Competitive salary with cafeteria benefits.
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.