IT Kontrakt is one of the leading outsourcing and recruitment companies specialising in the IT sector. The company provides the best specialists for IT projects implemented in key areas of the economy.
User Support Specialist
miejsce pracy: Warszawa
nr ref.: MPA/US/PL/10/PA
data dodania ogłoszenia: 2014-11-03
nr ref.: MPA/US/PL/10/PA
data dodania ogłoszenia: 2014-11-03
DUTIES
- Monitoring system availability
- Supervision and coordination of solving difficult problems involving multiple parties
- Acquiring the requirements of users, delivering and paraphrase solutions from developers
- Maintaining and developing the knowledge base of the system and the process
- Providing solutions and value to users, while respecting the procedures and standards of the company
REQUIREMENTS
- Experience in IT Service Management
- Knowledge of HPSM - Incidents, Problems and Change Management
- Ability to write complex SQL, DQL queries, knowledge of relational databases (Oracle 10g)
- Knowledge of ITIL Foundation level
- Very good communication skills, the ability to present problems and solutions in a meaningful way.
- Very good knowledge of English in speech and writing
ADDITIONAL
- Knowledge of EMC Documentum
- Preferred knowledge of Linux
- Preferred knowledge of Visual Basic
WE OFFER
- Constant improvement of professional qualifications
- Diverse scope of executed projects
- Nice atmosphere in professional team
- Private medical care
