User Support Specialist

• Monitoring system availability
• Supervision and coordination of solving difficult problems involving multiple parties
• Acquiring the requirements of users, delivering and paraphrase solutions from developers
• Maintaining and developing the knowledge base of the system and the process
• Providing solutions and value to users, while respecting the procedures and standards of the company
  
  

• Experience in IT Service Management
• Knowledge of HPSM - Incidents, Problems and Change Management
• Ability to write complex SQL, DQL queries, knowledge of relational databases (Oracle 10g)
• Knowledge of ITIL Foundation level
• Very good communication skills, the ability to present problems and solutions in a meaningful way.
• Very good knowledge of English in speech and writing
  
  

ADDITIONAL

• Knowledge of EMC Documentum
• Preferred knowledge of Linux
• Preferred knowledge of Visual Basic

• Constant improvement of professional qualifications
• Diverse scope of executed projects
• Nice atmosphere in professional team
• Private medical care