ustomer Support Advisor with Dutch

Your responsibilities

• As a Customer Service Advisor, you will be the first point of contact for the customer, responding to the various incoming requests, solving the emerging issues.
• Provide assistance via telephone, e-mail, chat and social media regarding the platform.
• Listen carefully and understand customer needs.
• Building a good relationship with the customer.
• Participate in activities and meetings to improve service quality and customer satisfaction.

Our requirements

• C1 language skills level for Dutch and B1/B2 language skills level for English.
• Good use of PC and online browsing.
• Availability to work on different shifts:
  Working time: 3 shifts (from 9:00 am to 20 pm) 5 days a week from Monday till Sunday. One weekend a month is always a working one.
• Customer orientation and attention to detail.
• High problem-solving capacity.
• Excellent communication skills.

Optional

• Previous experience in customer service.

Lokalizacja: Polska, Szczecin

Wymagania językowe: Holenderski (B2/C1), Angielski (B2).

Rodzaj czasu pracy: Pełny etat

We offer:

• Employment Contract.
• Attractive salary.
• Performance bonuses and rewards.
• Training and development programs.
• Medical services.
• Private medical care.
• Group insurance program, sports and leisure program.
• A very dynamic and international work environment with plenty of career opportunities.
• Social activities, events and celebrations.
• Multinational environment.
• Hot drinks.