Voice Engineer
Miejsce pracy: Kraków
Nr Ref.: DB/24/06/2016
Job responsibilities:
- Works for worldwide customers within his/her own team or with other teams to solve problems and enhance future products with senior engineer supervision in the Routing and/or switching area
- Solves reported product and network problems of moderate complexity
- Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
- Provides basic systems/product training and intellectual property material onrouting and/or switching technologies
- Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services
The qualifications and personal skills we are looking for are:
- Minimum 4 years of related experience involving customer exposure element Cisco Voice products
- Good technical foundation in Voice (CCNP equivalent level or above) is required
- Knowledge in other technologies/products, experience and certifications are a plus
- Ability to communicate in English effectively both verbally and in writing
- Passion and demonstrated ability to learn and work in a multicultural team environment
- Ability to drive to achieve goals with limited supervision
- Analytical skills
Skillset:
- Voice: CUCDM, CUCM, CUC, IMP, UCCX, UCCE, ARC (this is 3rd part product responsible for IVRs, so knowledge around this feature would be great not necessarily from ARC)
- DC: VMware, Storage, UCS, R&S, Security (Firewalls), Nexuses
- Video: Express Way, VCS, TMS, TPS, ARC
- Webex/Jabber - Meeting Center, WETP (telepresence solution)
We offer:
- attractive salary
- private healthcare
- multisport card
- enthusiastic and positive work atmosphere
- international working environment
