Voice Engineer

Job responsibilities:

• Works for worldwide customers within his/her own team or with other teams to solve problems and enhance future products with senior engineer supervision in the Routing and/or switching area
• Solves reported product and network problems of moderate complexity
• Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
• Provides basic systems/product training and intellectual property material onrouting and/or switching technologies
• Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services

The qualifications and personal skills we are looking for are:

• Minimum 4 years of related experience involving customer exposure element Cisco Voice products
• Good technical foundation in Voice (CCNP equivalent level or above) is required
• Knowledge in other technologies/products, experience and certifications are a plus
• Ability to communicate in English effectively both verbally and in writing
• Passion and demonstrated ability to learn and work in a multicultural team environment
• Ability to drive to achieve goals with limited supervision
• Analytical skills

Skillset:

• Voice: CUCDM, CUCM, CUC, IMP, UCCX, UCCE, ARC (this is 3rd part product responsible for IVRs, so knowledge around this feature would be great not necessarily from ARC)
• DC: VMware, Storage, UCS, R&S, Security (Firewalls), Nexuses
• Video: Express Way, VCS, TMS, TPS, ARC
• Webex/Jabber - Meeting Center, WETP (telepresence solution)

We offer:

• attractive salary
• private healthcare
• multisport card
• enthusiastic and positive work atmosphere
• international working environment