Voice Engineer
Krakow, Polska
Apex Systems, a division of On Assignment (NYSE: ASGN) is the 2nd largest IT staffing firm in the US with over 20 years of industry experience.
We have now moved into the European market to provide our current clients organisations with scalable staffing solutions to address critical gaps in their workforce and augment workforce management strategies.
We specialize in providing professionals for contract, contract-to-hire, direct placement, and managed solutions to clients in Fortune 500, mid-market, and emerging companies.
Primary Responsibilities:
- Solves product and network problems of moderate complexity
- Provides basic systems/product training and intellectual property material
- Acts as a focal point for account network problem resolution
- Effectively utilizes moderately complex lab setups tduplicate and solve problems
- Submits complete and correct DDTS reports in area of expertise with collaboration and supervision
- Core Competencies:
- Ability tanalyze, configure and troubleshoot small tmedium sized networks
- Develops technical skills and knowledge, advancing beyond the fundamentals in at least one area
- Plans, prioritizes, and organizes tasks effectively
- Strives for continuous learning, results orientation and teamwork
- Utilizes an understanding of TAC and CA goals, objectives, and business tguide activities
- Ability tmanage crisis situations.
- Significant exposure/familiarity with the following platforms:
- CiscUnified Communications Manager
- CiscUnity
- CiscVoice Gateways
- CiscIP Phones
- CiscRouters and Switches
- Business Acumen
- Ability tunderstand and apply Client Business, such as leveraging best practices or advocating customer position
- Contextualize impacts by identifying implications of problems/issues/events on internal and external business processes
- Identify Opportunities for ROS Process Improvement, e.g., optimization, proactive management, innovation
- Knowledge of Information Technology Infrastructure Library (ITIL) framework
- Communication:
- Build client relations; establish productive and reciprocal relationships with ROS Team, Customers, Partners and other stakeholders
- Communicate effectively with clients
- Communicate effectively with teams tfacilitate information sharing, advocate client positions, leverage team resources
- Educate client and enforce compliance tpolicies, procedures and project standards
- Provide a cross-functional influence.
Oferujemy:
- Toolbox Talks (worth one PDU)
- Skill Soft- 90 Courses, E-books,videos,similations related to PMP
- Customized Training Curriculum
- Initial Training to improve Ramp Up
- Process Training
- Tools Training
- End Customer Orientation
- Lunch and Learns
- Ongoing Training
- New Process Implementation
- Continued Career Growth
- Reimbursement for Certification ( MUST PASS CERT) (1 EVERY 6 MONTHS)
- Career Coaching
- Focus on Personal Development
- Personal Relationship
- Training Allowances
