Your role
Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like that to:
- Become a voice recording engineer to contribute to the evolution of financial compliance recording services
- Design, certify, document and deliver Voice Recording infrastructure solutions to a large organization
- Support operational teams in fault escalation and remediation
- Possess a considerable depth and breadth of technical product knowledge and industry marketplace
- Collaborate with internal IT departments supporting generic databases, data storage technologies and global regulation
- Collaborate with vendors to align with their product development roadmaps and strategies
- Support the Service & Product Manager across several technical domains
- Uphold high standards for timely issue resolution
- Contribute expertise to the management of existing and new IT products and services
- Define workarounds for known errors and initiate process improvements
- Maintain a knowledge database
Your experience and skills
You have:
- Experience of enterprise Voice Recording product solutions, either one or more from Nice Trading Recorder (NTR), Nice Interactions Manager (NIM) and Verba Recording System.
- Knowledge of interfacing telephony platforms, Skype for Business (formerly Lync), Cisco Unified Communications Manager, Avaya Unified Comunications, BT Integrated Trading System (ITS)
- Experience within the financial services sector and/or a global organisation
- Strong analytical and problem-solving skills
- Meticulous nature with attention to detail
- Self-motiviated with ability to work individually and as part of a team
- Collaborative nature; willing to share ideas, debate solutions and achieve consensus
- Strong time management skills with ability to provide regular status updates and meet firm deadlines
- Aptitude for technical authoring and organising useful information such as knowledge base articles
- Willingness to adhere to tightly controlled and sometimes complex processes and procedures
- Confidence to verbally present complex technologies to both engineering peers and non technical audiences at the appropriate level with sufficient clarification
- Effective awareness of global regulatory control policy standards of voice and metadata capture, long term data storage and retention times
- Proficiency in MS Office applications including Visio
- Patience, tenacity and a desire to drive the service forward and make a difference with a natural ability to solve complex issues
Your team
You’ll be working in the End User Service Engineering team located in Wroclaw BSC. The team is located in Singapore, London and Chicago with product lab environments installed to the latter two locations. Our role is to deliver engineered solutions for global programs through unambiguous documentation describing product architecture, integration resilience and best practice operating models. This is achieved through analysis assessment, certification of product features operation throughout known call scenarios against all telephony interfaces being recorded. The team's ultimate goal is to be the subject matter experts of Voice Recording services at UBS providing a technology strategy with regulatory compliance across all business divisions. The team will collaborate with their counterparts in other internal IT departments plus interaction with UBS business groups, compliance and legal departments. Also you'll be expected to have a close engagement with product vendors and their suppliers to ensure product knowledge and roadmaps remain current.
Your experience and skills
You are:
- Degree-level education
- Understanding of Microsoft Windows components equivalent to Microsoft MCSE level (e.g. Active Directory, Windows 2008 & 2012 Server, Exchange, SQL Server) additionally VMWare hosting and My SQL relational database.
- Strong understanding of computer networking principles (e.g. TCP/IP, DNS, firewalls) and UC technologies
- In depth knowledge of TDM and VOIP protocols (E1/T1, SIP, H323, RTP, SRTP) plus IP Protocols (OSPF, BGP)
- Strong understanding of IT security principles and experience of liaising with IT security also with Risk & Compliance
- Some understanding of programming concepts and scripting skills for automating administrative tasks
- Good report-writing and documentation skills, good verbal communication skills in the English language is essential
- Strong troubleshooting ability with extensive hands-on IT support experience, both back-end and user-facing
- Experience working in a large organization with basic understanding of banking industry
- Experience of ITIL process concepts
- A confident communicator that can explain technology to non-technical audiences
- Capable of understanding client needs and translating them into solutions
What we offer
UBS offers talented individuals around the world a challenging, diverse and supportive working environment in which passion, commitment and hard work are valued and rewarded.
Take the next step
Fitting in at UBS means being passionate and motivated about what you do. If you like collaborating, are used to challenging others and being challenged in return, then you have the right attitude to thrive in our environment. Want to become part of our team? Apply now.
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.