Voice Services Analyst with English

Do you dream about an interesting and rewarding job in an international company? Are you self-confident and open for new challenges? Feel free to take the opportunity to work with Xerox.

Position Objective:

• Process and manage IMAC (install, move, add, change) requests to provision Xerox IPT and Legacy Voice Services.
• Process end user requests for IPT and Legacy Telephone and Voice Mail Services
• Process batch project IMACs for IPT and Legacy Telephone requests
• Process requests for long distance authorization codes using the carrier's system tool
• Process requests for Calling Cards
• Manage end user questions and escalations for IMAC activity
• Interface with IPT and Legacy Service Providers to resolve break/fix IMAC issues.
• Produce monthly statistical reports for IMAC activity

• Full time, permanent contract
• Package of benefits, including lunch vouchers
  Professional training plan
• Work in an international environment for multinational corporation
• Very convenient location of work ( Opolska Street, Vinci building)

If you meet the requirements of this position and want to work for a world-class company please send your CV.

Qualifications Desired:

• Familiar with basic telecommunications and telephony terminology and functionality
• Possess above average interpersonal, verbal and written skills; has the ability to clearly and concisely articulate issues, alternatives and recommendations.
• Flexible, adaptable, and able to manage multiple tasks in a  dynamic, high-pressure, fast-paced environment
• Self-driven and be able to work independently and as part of a team  with minimal supervision