Warranty Administrator

SCOPE OF DUTIES:

• effectively reviewing and processing warranty claims;
• ensuring claim legitimacy and adherence to warranty agreements and company policy;
• validating the submitted claims with service cards, pictures, machine history and other sources accordingly;
• communicating with the relevant departments and analysing the claims;
• preparing and tracking the payment summaries of the claims;
• investigating the root cause of failure and discussing with the relevant departments;
• filling and archiving all claim paperwork for audit;
• ensuring the warranty preparation quality by the dealers.

REQUIREMENTS:

• engineer’s degree (Mechanics and Machine Design or related field);
• 3 years of professional experience (preferred in Service Department or Quality Department in construction equipment or automotive industry);
• good knowledge of English;
• good knowledge of MS Office (Word, Excel, PowerPoint);
• analytical thinking and technical skills;
• organization and communication skills;
• availability to work in the office in Warsaw (70%) and in Stalowa Wola (30%).

WE OFFER:

• an attractive international working environment where you can meet many new, inspiring people from all across the world;
• gaining experience in the construction equipment industry at a global scale;
• opportunities for personal development and advancement within the company;
• stable employment;
• package of benefits;
• opportunity to improve professional qualifications.