Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Accenture Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine - SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
As a Warranty Claims Assessor you will be responsible for assessing and processing warranty claims according to defined procedures routines in line with service levels agreed with the client and to ensure that proper quality control checks are performed. The agent will be the first point of contact for thousands of customers and will handle dealer ticketing issue, documentation flow and Customer's escalation. Agent will also be responsible for preparing training's for dealers (25% activities per year) and executing additional warranty-related duties, either ongoing tasks, or one-time project assignments, as assigned.
What do we expect from you?
- Organization skills, attention to detail and follow through to resolve any outstanding issues.
- Good technical aptitude with an ability to learn quickly.
- Polish - C1 level, English - B2 level
- Written and verbal communication skills; manages internal communications and external/client communications with assistance.
- Knowledge of products like commercial vehicles Trucks and Buses and of agricultural/ construction equipment design, functionality, and application (nice to have).
- Familiarity with warranty (nice to have).
- Technical studies (nice to have).
- Ability to travel occasionally.
- Strong drive for results and the ability to manage multiple initiatives simultaneously.
- Ability to deal with and react effectively to demanding SLA-driven environment without compromising quality or efficiency.
- Professional and confidential demeanor to ensure that data is handled sensitively and confidentially
- Strong attention to detail and a well-organized, structured approach to work and good communication skills.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office - dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Possibility to work remotely from home.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Accenture Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine - SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
As a Warranty Claims Assessor you will be responsible for assessing and processing warranty claims according to defined procedures routines in line with service levels agreed with the client and to ensure that proper quality control checks are performed. The agent will be the first point of contact for thousands of customers and will handle dealer ticketing issue, documentation flow and Customer's escalation. Agent will also be responsible for preparing training's for dealers (25% activities per year) and executing additional warranty-related duties, either ongoing tasks, or one-time project assignments, as assigned.
What do we expect from you?
- Organization skills, attention to detail and follow through to resolve any outstanding issues.
- Good technical aptitude with an ability to learn quickly.
- Polish - C1 level, English - B2 level
- Written and verbal communication skills; manages internal communications and external/client communications with assistance.
- Knowledge of products like commercial vehicles Trucks and Buses and of agricultural/ construction equipment design, functionality, and application (nice to have).
- Familiarity with warranty (nice to have).
- Technical studies (nice to have).
- Ability to travel occasionally.
- Strong drive for results and the ability to manage multiple initiatives simultaneously.
- Ability to deal with and react effectively to demanding SLA-driven environment without compromising quality or efficiency.
- Professional and confidential demeanor to ensure that data is handled sensitively and confidentially
- Strong attention to detail and a well-organized, structured approach to work and good communication skills.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office - dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Possibility to work remotely from home.
