WBS and API Implementation Consultant

Provide functional and technical expertise to support complex implementations. This may cover:

Pre-implementation:

• Provide support to pre-sales phases
• Perform Customer presentations; organize kick-off meetings
• Analyze customer systems and specific Customer data/ functional/ technical implementation requirements.
• Identify specific actions necessary to integrate products/services
• Identify product gaps arising and coordinate with Product Management accordingly
• Customer Implementations
• Establish, track and follow-up individual Customer implementation projects
• Provide functional and technical expertise and support during implementation
• Prepare implementation roll-out communications
• Conduct Customer satisfaction surveys

Post-implementation support:

• Investigate IRs/PTRs raised by 2nd level Help desk (SMC)
• Answer customers questions received via WOs or the team's common-mailbox

Consultancy:

• Application workflow design
• Application workflow optimization / traffic reduction
• Premium support
• Process Improvement
• Act on KPI measures
• Propose and participate in optimization of team processes
• Propose internal tools/ techniques to reduce implementation unit costs

Mandatory:

• Good knowledge of client’s System architecture (SI, LSS, TPF, OBEs, Edifact, XML,

Web Services)

• Good understanding of IT
• Network and protocols knowledge
• Proficiency in English (written & spoken)
• Multicultural approach: exposure to multicultural work environment is a plus
• Communication skills including presentation skills in a high-tech environment
• Ability to influence cross-functionally
• Customer focus and interpersonal understanding
• Autonomy and initiative
• Accountability, pro-activity and flexibility
• Analytical and conceptual thinking
• Negotiation & Communication skills
• Customer management responsibility and exposure is a plus
• Knowledge of the travel industry and e-commerce business is a plus
• Development expertise is a plus
• Project management skills

The core mission of the API and Web Services Consulting team is to deliver support and consultancy services to customers implementing the APIv2 and Web Services products and the functionality distributed via this technical channel.