A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.
The Workday Integration Analyst position is a part of the Global Workday organization and is responsible for ongoing technical support specific to PwC’s Workday post-implementation.
The role
- Maintain integrations between business systems including resolving users’ issues
- Contribute to change management process including functional requirements identification and validation
- Create and deliver appropriate system support documentation and knowledge articles
Area of responsibility
- Investigate and analyze technical incidents received from L1 and identify if root cause is data, configuration, or technical issue.
- Perform impact analysis and recommend solution for issues on Workday custom integrations.
- Recognize patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact.
- Provide ad-hoc data extracts and integration runs to territory business partners on demand.
- Participate in ticket escalation meetings with L3 to discuss investigation and solution strategies
- Collaborate effectively with Workday L2 and L3 specialists across modules or business areas
- Raise tickets to appropriate group when work is out of scope of Workday Technical Team's supported area or application
- Peer review of teammates' solutions and deliverables.
Candidate profile
- At least Bachelor, or Engineering degree in Technology or a related field.
- Minimum 1 year of experience as a Workday integration analyst, or as integration/system analyst of another ERP class system
- Previous experience working with web services,
- Ability to work with XML, JSON files
- Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
- Excellent communication and analytical skills
- Ability to work independently, as well as part of a team
- Fluent English
- Communicative Polish would be an advantage.
We offer
- Career development and professional growth in a global team setting
- Ability to pursue further professional development - access to the multiple trainings provided by Workday and PwC
- Participation in multi-territory activities within the Workday platform support area
- Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
- Opportunity to engage in after-hours sports activities and team building events
- Inspiring and friendly work environment
- Your career development plan tailored to your preferences and ambitions
- The office in a convenient location in the center of Warsaw and Kraków, or the possibility to work from home for candidates from other locations