Workforce Analyst
Location: Kraków
Function: Operations
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of a Workforce Analyst
Responsibilities
- Develop customized reporting mechanism for one of the account in HMS vertical e.g.:
- Important metric/CPI reports (team performance, daily/weekly/monthly)
- Statistic reports for analysis of process health,
- Various reports requested by client on ad-hoc
- Support Ops in driving extended analysis in scheduling, rostering, and reporting and other facets of Workforce Management to improve process efficiency
- Ensure standard methodologies across portfolio in terms of Data Management
- Leading individual assigned projects;
- Participate in calls and meetings with higher management;
- Take part in large projects according to manager assignments;
- Support decision making on the processes by compiling metrics and reporting;Support any related communication process;
- Support internal control compliance;
- Identify process gaps, provide solutions & lead implementation
- Provide analytics to Quality & Optimization teams
Qualifications
- Relevant work experience in a reporting role;
- Experience in Process Design & Diagnosis;
- Excellent Excel, PowerBI, Word and PowerPoint skills;
- Visual basic and Access database is a plus;
- Good analytical skills;
- Excellent communication skills: ability to synthesize information and present in written and verbal format;
- Self-motivated with ability to work both independently and as part of a team;
- Organized and with high focus on the details,
- Able to work simultaneously on different challenging projects and reports;
- Ability to prioritise multiple tasks and drive closure;
We offer:
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass card, biking policy)
