Business operations, Call Center KPI and employee motivation are not only empty phrases for you, but you know exactly what is behind it? We have the perfect job for you!
For our team in Gdańsk we are currently looking for
Workforce Management Specialist (m/f/d)
- Adoption and communication of global scheduling guidelines to appropriate stakeholders
- Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labour laws
- Developing and maintaining a scheduling matrix for each specific site and region
- Recognizing and communicating challenges and areas of improvement during, and after scheduling cycles
- Appropriate distribution of programmed shrinkage to guarantee the accuracy of projections related to productive staffing commitment
- Preferred 3+ years’ experience in workforce management
- Fluency and excellent communication skills in English
- Knowledge of Russian or Polish language would be an asset
- Very good knowledge of MS Excel (e.g. formula calculations, formatting, pivots etc.)
- Preferred experience in working with Microsoft Visual Basic for Applications (VBA)
- Very good analytical skills and a flair for numbers
- Excellent organizational skills and detail-oriented approach to problem solving
- Able to adapt quickly to changes in workflow
- Challenging and varied activities in a dynamic environment
- Attractive fixed salary with bonus opportunities
- Development opportunities in our international company
- Flat hierarchies and a first-name workplace culture
- A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
- Private medical healthcare
Poznaj
Competence Call Center member of TELUS International
About Us:
Excellent customer service is our passion - in 2020 Competence Call Center merged with and is now part of TELUS International. Since then, 70,000 team members have been providing the best customer service in more than 50 languages for international and well-known partners. We already employ about 500 people in our offices in Gdansk, Poland!
Who are we looking for?
Customer advisors, Digital Marketing Specialist, customer service people and many more!
Will knowing languages help me get hired?
Yes ! We are currently recruiting people who can speak one of the following languages: Czech, German, Hungarian, Romanian.
Check our offers by looking at the tabs: Call Center and Customer Service and Social Media.