1st Line Support Engineer with German or French or Italian or Dutch

• Leader in digital services with 100,000 employees in 73 countries
• Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
• Official global IT partner of the Olympic and Paralympic Games
• Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz

This is a great opportunity for fresh graduates, part-time students and professionals who would like to join us and start or continue their careers in a high demand service desk environment in Bydgoszcz, Warsaw and Krakow.

• Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• All other duties as assigned

• Support must be provided in German or French or Italian or Dutch
• Good understanding of English is essential
• Ability to achieve Key Performance Indicator targets
• Must be a team player
• Strong problem solving abilities and assertiveness
• Motivation to learn and work in a service desk environment