2nd Line Application Support Specialist
Workplace: Warszawa
Nr Ref.: 00367453
Description
- Provide 2nd line technical application support for all parts of eCommerce system components in Production environment
- Production and Reporting of Production reporting and statistics to Programme Management
Key responsibilities
- Day to day management of eCommerce production incidents and infrastructure including Portals, Feeds, Hardware, Software, DR
- Create and maintain key relationships with dependent teams within the bank such as eCommerce Dev and Test, Operations, STP, Infrastructure and other global support teams
- Client On-boarding to eCommerce systems
- Maintain relationships with systems users
- Ensure all processes and procedures are created, signed off and adhered to including all bank standards processes
- Release management and deployment of new enhancements and components into the eCommerce production systems environments
- Manage change control and release process into production
- Create efficient client on-boarding process flow, and drive adoption of platform
- Create Standard Operating Procedures (SOP’s) for eCommerce support team and group
- Test and Implement minor systems changes (configuration and non-development)
- Capital Markets experience is a must and experience in FX trading platform is desirable and added advantage
Qualifications
- Good written and verbal communication skills
- Good client facing skills
- 1- 4 years’ experience in a production support related role
- Must have development experience in Java. Candidates who have development background however would be happy to take support role
- Good unix & shell scripting skills
- Capital Markets back ground / FX knowledge would be an advantage
- Reuters RET, Unix, SQL
- Experience with eCommerce platforms in an investment banking arena
- Fluent English
- University degree
We offer
- Clearly defined career path and professional development in an international company.
- Career counseling, mentoring and support to help you achieve professional success and grow your career.
- Professional trainings, access to advanced knowledge bases and to advices of international experts.
- Opportunity to work with Global TOP Clients on large international projects
- Friendly workplace environment, team bonding events, ability to participate in after work activities.
- Competitive benefits package: private healthcare, additional life insurances, lunch vouchers, sport packages, corporate credit card American Express Gold.
