IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
Accountant (Treasury Helpdesk)
Work location: Poland, Cracow
What makes IBM BTO unique:
- global communication: want to improve your language skills? We will invest in you!
- flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
- diversity: different nationalities united in one team
- initiative: have ideas for improvements? We want to hear them!
Scope of duties:
This is a highly cross functional role, an integral part of the Treasury team. You will work with a diverse user base of employees and suppliers to solve their most challenging issues spanning the entire process. You will utilize our flagship tools to actively support global users and provide suggestions, enhancements and other process improvements to ensure we are constantly improving the user experience.
Core responsibilities:
- Identify and investigate intermediate to difficult problems raised by our user base (suppliers and employees).
- Communicate effectively and timely to resolve issues
- Perform basic processing requests
- Contribute to group success of meeting and/or exceeding operational metrics (SLAs)
- Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
- Collaborate with global set of team members also working on treasury processes
- Provide end to end excellent customer service
Qualifications:
- BA/BS degree (In lieu of degree, relevant skills or equivalent experience)
- Minimum 6 months relevant work experience in a call center, customer support, or help desk role
- Strong soft skills including proven ability to turn frustrated customers into happy customers, and communicate to employees at all levels within the organization
- Excellent communication skills including full working knowledge of written and spoken English
- Experience working with finance or accounting-related products, experience in Treasury would be a strong asset
- Attention to detail with the ability to effectively multitask and work independently
- Experience with Google Docs suite of products nice to have
- Previous experience with a major service ticket or incident management system (i.e. Remedy, Track-IT) is a plus
- Additional languages are a plus