IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
- Responsible for the day-to-day access provisioning, deprovisioning, and reset for all treasury systems and process improvements
- Ensure timely and error-free access provisioning to all treasury systems
- Support TL in the continuous integration of new treasury systems onto existing access provisioning processes
- Ensure timely creation and submission of all reports according to agreed reporting frequency and ensure that all KPI deliverables are met
- Troubleshoot system access report and portal discrepancies on an ad-hoc basis
- Respond to queries related to the Treasury System Access allocate unassigned tickets on a daily basis
- Create and manage the document repository for all desktop procedures as needed
- Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
- Suggest and drive (if appilcable) quality initiatives to improve: system access provisioning procedures; control and governance framework for processes; process automation
- Communicate effectively and timely to resolve issues
- Support TL and Management in development of strategies that will help the team meet its goals and accelerate its performance
- Extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
- An induction training that will allow you to smoothly transition into your new role - you will receive training from your colleagues to help you land in your job and you’ll also act as a trainer for assigned trainer-delivered, workshadow or recurring courses
- Learning: the opportunity to learn and grow your expertise taking part in trainings and language courses - global communication: want to improve your language skills? We will invest in you!
- Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
- Diversity: different nationalities united in one team
- Teamwork: no one is left behind! You will back-up team members when the circumstances require extra support. We are a connected team that flows.
- Innovation: we keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation. Do you have any ideas for improvements? We want to hear them!
This position is an integral part of the Treasury Tech BPO program. The BPO Treasury Tech specialist is responsible for executing tasks assigned by TL to ensure that strategic goals and deliverables of the BPO program are met. This individual will perform the day-to-day operations of access provisioning, deprovisioning, and reset for all treasury systems (e.g., bank portals, 3rd party and internal treasury tools) for Google users to support a global multi-billion dollar business.
- BA/BS degree (relevant skills or equivalent experience)
- 1-3 years relevant work experience
- Strong analytical skills with the ability to review complex business operations and develop recommendations
- Proven self-starter with strong problem-solving, and operational excellence
- Excellent communication skills including full working knowledge of written and spoken English
- Strong interpersonal skills and ability to learn quickly and work in a cross-functional, fast paced environment
- Experience working with finance or accounting-related products
- Attention to detail with the ability to effectively multitask and work independently
- Experience working with international teams
- Previous experience with a major service ticket or incident management system
- Experience with Google Docs suite of products strong asset
- Previous experience with corporate treasury, banking systems, and/or SAP is a plus
- Experience with SQL, ABAP, VBA and/or App Script Programming are a plus
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
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Location Statement
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.