Ogłoszenie numer: 850752, from 2015-10-26
Teleperformance Group is the World's Biggest Provider for Customer Experience Management and Contact Center services with offices in all continents – present in 62 countries, 180,000+ employees, 75 different languages and dialects. For our client - the adidas Group - we are looking for:
adidas Onlineshop Supervisor
(Spanish and Italian speaking)
Location: Warszawa
Job description
You have the chance to become a part of the support team based in Poland supporting the adidas Group Online Shop.
At adidas our love of sport drives who we are and what we do. We are bigger than our products. We don’t just work to create faster shoes and lighter fabrics: We strive to help athletes everywhere perform their best. We believe that it’s hard work inventing the future of sport, and that’s why we love it; that when you push your limits, you make it possible for others to push theirs.
If you are also passionate about sports and want to shape the future of our athletes join us in this adventure!
RESPONSIBILITIES:
- Serves as traffic, floor and general supervisor - directing phone flow and taking employees questions to help with call management;
- Monitors employees for quality and training purposes;
- Monitors call traffic and makes adjustments based on call center traffic patterns;
- Coach and motivate the Customer Service team;
- Delegates work to employees, as needed;
Requirements
- Excellent Spanish and Italian written and spoken language skills;
- Ability to communicate in English;
- At least 6 months experience in a similar position (relevant call/contact center work experience is desirable but not essential);
- High level of commitment to client and customer satisfaction;
- Excellent interpersonal skills, conflict resolution, and negotiation skills;
- Excellent analytical and strategic planning skills;
- Relationship building – externally and internally to the organization;
We offer
- Contract of employment and benefit package – private health care, sport card, group life insurance;
- Welcome voucher from adidas;
- Pleasant work conditions in a modern office;
- Multicultural work environment;
- Stable job and working hours (Monday- Friday, 09:00 – 22:00, 8 hour long shifts);
- Full relocation package;
- Professional product and procedural trainings package;