Philips Lighting is the global market leader in the lighting industry focus on improving life with light through fully integrated, connected lighting products and solutions in surroundings all around you. Homes, schools, towns and cities will have improved energy efficiency and personalization as a result of Philips Lighting innovation.
HR Services is the organization delivering common HR administrative & payroll services to Philips employees, managers and HR business partners, according to world class standards, in line with business requirements, leveraging HRS Centers and cooperating with external partners; thus leading to increased customer satisfaction and lower cost.
Your team:
HR Services Center Europe is based in Piła, Poland and is part of HR Services. HR Services is the Human Resources Shared Services organization of Philips. A team of HR professionals delivering HR Services to Philips employees and managers at all stages of the career cycle. HR Services delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.
Your challenge:
Philips challenges you to use your communication skills to help colleagues from Europe with HR related questions. You will be the contact point for General Management, HR Managers and Employees.
Your responsibilities:
- Provide transactional and administrative services related to in scope processes for Benelux countries - including mass transaction updates
- Ensure that enquiries escalated by the Contact Center are answered and transactional activities are processed in a professional and efficient manner
- Perform data gathering towards HR managers in case additional info is needed
- Collect completed forms, ensuring data is complete
- Process changes in employee status, job status, cost center changes, pay, etc.
- Deliver sound customer solutions and builds effective relationships with customers
- Manage and records document flows, administer employee life cycle events
We are looking for people with:
- Graduate with Bachelor degree
- Fluent knowledge of Dutch language (both orally and in writing) is a must
- Fluent knowledge of English (both orally and in writing) is a must
- Knowledge and understanding of HR processes and policies
- Personal integrity when handling confidential information
- Ability to effectively prioritize and organize workload, multi-task is essential
- Ability to work in a changing environment to meet demanding deadlines and timescales
- Effective listening and highly developed interpersonal skills
- SAP HR system knowledge is an additional asset
- Computer literate; experience of ticketing system is an additional asset.