CPL Integrated Services - Digital Sourcing HUB is presenting you an opportunity to join our prestigious multinational Client to take part in building of a new organization in Wroclaw.
POSITION SUMMARY:
Responsible for meeting specified Service Level Achievement targets, delivering a wide array of application management services and specific recommendations surrounding applications, technologies and tools. Develop on going, successful business relationships with clients. Provide clients with application management expertise and "best practice" recommendations. Responsible to ensure skill set development improvements in self and others.
Your skills, knowledge and experience:
- Fluent English
- 4 years, or equivalent knowledge/experience of concepts and principles of application, systems or technical expertise area
- Experience with ERP system
- Ability to work in a 24/7 organization
- ITIL foundation v2 or v3
- Previous software implementation experience
Your responsibilities:
- Act as a focal point for reporting Incidents and making service requests. Act as a first level resolution.
- Administer reporting tools for the AMS team. Review service metrics and identify the success of services being utilized to recommend and coordinate changes
- Report fluctuations in the SLA levels to Leadership, Analyze and review actual service performance against SLAs and OLAs
- Maintain day to day responsibility for the ownership and resolution of Service Management issues which arise in connection with AMS offerings
- Able to operate effectively and with minimal supervision in managing any of the key ITIL processes; Incident Management, Change Management, Problem Management etc.
- Able to view client system environment holistically to proactively identify and resolve issues before they are able to impact end user operation or SLAs
- Participate in / lead client reviews and audits
- Identify problem trend areas and manage relationships internally and externally with appropriate people to resolve the root cause
- Investigate assigned problems through to resolution
- Assist with the handling and resolution of large issues.
- Test resolutions to ensure efficiency when enabled.
You get:
- Attractive salary and benefits package;
- Promising career path and development opportunities in newly established Operational Center;
- Multinational experience with a team of business experts
Do you think you are the right person? – Don’t hesitate to hit the “Apply” button and send us your CV!
Please include the following clause:
"I hereby express my consent to process my personal data for the recruitment process in accordance with the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended).
