Accenture is a global management consulting, technology services and outsourcing company. Its home page ishttp://www.accenture.com/.
Application Support Specialist (L2)
Workplace: Łódź
Nr Ref.: 00362570
Job Description:
- Pickup Incident escalations from Level 1 Support
- Perform in-depth technical and business analysis of Incidents (Root Cause Analysis, Incident grouping)
- Solve Incidents, escalate Problems to Level 3 Support
- Manage Incidents within the required SLA parameters
- Support Level 3 in the implementation and testing of Problem resolutions
- Drive continuous improvement of support team quality and efficiency
- Highly developed interpersonal and communication skills (both oral and written)
- Analytical Thinking and problem-solving
- Open and quick to learn new technologies and tools
- Availability for partial shift work
- Experience in application maintenance (L1-3 support)
- Basic understanding of ITIL
- Experience in the Banking Industry, especially Risk & Compliance and/or understanding of Data Warehouses, especially ETL processes will be a strong plus
- Challenging work for both Polish and foreign customers (with possibility to work abroad)
- Clearly defined career path
- Extensive training and certification programs (ITIL, Prince2, PMP, Oracle, Microsoft, Java, IBM, SAP and more)
- Flexible working hours
- Attractive benefits package
- Relocation package (for those living more than 100 km from Lodz)
When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.Check out all our job vacancies at our website: www.pracaaccenture.pl
www.facebook.com/AccentureOperationsPoland
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
www.facebook.com/AccentureOperationsPoland