Application Support Specialist with Fluent English, French and Italian / Portuguese

SpeedApp Sp. z o.o.

Wrocław

5 dni temu

Application Support Specialist with Fluent English, French and Italian / Portuguese

SpeedApp is an innovative and rapidly developing organization uniting experts in the IT and labor markets. We specialize in three areas: IT specialist outsourcing, IT recruitment, and IT projects implementation. We go above and beyond in our search for better solutions. We are bold and fast. We are a reliable partner for our candidates and clients.

 

For our Client from auto-motive industry we are looking for:

 

Application Support Specialist with Fluent English, French and Italian / Portuguese
Localization: Wrocław

 60 – 85 PLN/h (B2B)

 

Information about the project


Perform application root cause analysis and problem investigation. Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost. Document knowledge in order to improve efficiency.

 

Main responsibilities:
  • Receiving (Answering phone calls from end-users) and registering Service Requests (SR)
  • Troubleshooting and resolution of SR’s thanks to the knowledge of Client's business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members
  • Transfer/Escalation of SR’s to other Support Groups (SG)
  • Keeping track of and follow up of SR’s transferred to other SG
  • Informing users as to the progress of SR’s
  • Responsibility for the Team SR’s.
  • Direct contact with users and customers from Regions: EMEA
  • Solving problems that appear in Client's Dealer’s and Workshop’s applications (business knowledge needed).
  • Working according to established rules and procedures as a member of the Global DBS Organization (registering, closing, monitoring and follow-up Service Requests),
  • Working in accordance with ITIL and DBS Best Practice
An ideal candidate profile:
  • Microsoft environment knowledge
  • Understanding networking principals
  • Analytical ability to troubleshoot complex incidents
  • General IT knowledge as a base to quickly learn and support a large number of business applications
  • Active Directory (PC Environment) knowledge (will be an additional asset)
  • Knowledge of English on level C1/B2, French on level C2, Portuguese or Italian on level C1
  • Knowledge of Spanish will be an additional asset
Our offer:
  • B2B agreement or employment contract
  • Current support during our cooperation
  • Private medical care
  • Life insurance
  • Multisport
  • Teambuilding events

 APLIKUJ TERAZ 

Please add a clause: "I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process."

Poznaj

SpeedApp Sp. z o.o.

SpeedApp to innowacyjna, szybko rozwijającą się organizacja ekspertów w dziedzinie IT i rynku pracy. Specjalizujemy się w trzech obszarach: outsourcing specjalistów IT, rekrutacjach IT oraz realizacji projektów IT. Wychodzimy ponad nasze standardy w poszukiwaniu lepszych rozwiązań. Działamy szybko i odważnie. Jesteśmy rzetelnym partnerem dla naszych kandydatów i klientów.

Stanowisko Pracownika I-szej Linii Wsparcia znaleźć można w wielu różnych branżach i specjalnościach, choć szczególnie często spotkać je można w branży IT. Do zadań Pracownika I-szej Linii Wsparcia należy przyjmowanie, rozwiązywanie i monitorowanie problemów zgłaszanych przez klientów. Kontakt z klientem odbywa się przez telefon i email. Osoba zatrudniona na tym stanowisku posiada wiedzę o stanie podstawowych ...
Praca Pracownik I-wszej linii wsparcia