Application Support Specialist with Fluent English, French and Italian / Portuguese
SpeedApp is an innovative and rapidly developing organization uniting experts in the IT and labor markets. We specialize in three areas: IT specialist outsourcing, IT recruitment, and IT projects implementation. We go above and beyond in our search for better solutions. We are bold and fast. We are a reliable partner for our candidates and clients.
For our Client from auto-motive industry we are looking for:
Application Support Specialist with Fluent English, French and Italian / Portuguese
Localization: Wrocław
60 – 85 PLN/h (B2B)
Information about the project
Perform application root cause analysis and problem investigation. Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost. Document knowledge in order to improve efficiency.
Main responsibilities:
- Receiving (Answering phone calls from end-users) and registering Service Requests (SR)
- Troubleshooting and resolution of SR’s thanks to the knowledge of Client's business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members
- Transfer/Escalation of SR’s to other Support Groups (SG)
- Keeping track of and follow up of SR’s transferred to other SG
- Informing users as to the progress of SR’s
- Responsibility for the Team SR’s.
- Direct contact with users and customers from Regions: EMEA
- Solving problems that appear in Client's Dealer’s and Workshop’s applications (business knowledge needed).
- Working according to established rules and procedures as a member of the Global DBS Organization (registering, closing, monitoring and follow-up Service Requests),
- Working in accordance with ITIL and DBS Best Practice
An ideal candidate profile:
- Microsoft environment knowledge
- Understanding networking principals
- Analytical ability to troubleshoot complex incidents
- General IT knowledge as a base to quickly learn and support a large number of business applications
- Active Directory (PC Environment) knowledge (will be an additional asset)
- Knowledge of English on level C1/B2, French on level C2, Portuguese or Italian on level C1
- Knowledge of Spanish will be an additional asset
Our offer:
- B2B agreement or employment contract
- Current support during our cooperation
- Private medical care
- Life insurance
- Multisport
- Teambuilding events
