The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group IT contributes to realizing the vision of the Volvo Group by managing and driving the overall process and IT efficiency within the Group and by delivering industrial IT solutions, telematics services, management and business consulting services. With Volvo Group Corporate Process & IT you will be part of a global and diverse team of highly skilled professionals working with energy, passion and respect for the individual to become the world leader in sustainable transport solutions.
Volvo Group IT in Wroclaw is looking for candidates for the position:
Assignment description:
We are looking for motivated people who:
- Support users by explaining system capabilities, handling questions and solving incidents
- Identify actual and potential software problems and provide analysis to the maintenance team
- Respect commitments according to the support part of the Assignment Agreements
- Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost
- Perform application root cause analysis and problem investigation
- Participate in the planning of application maintenance and enhancement activities
- Write articles in support knowledge base to improve efficiency
Required competencies:
Technical skills:
- General knowledge of software engineering principles
- Practical knowledge in incident management and problem Management
- Good experience of interface with users
- Good understanding of the process related to deliver run-time service
Soft skills:
- Eager to be part of team and open to improve and learn
- Comfortable to work with multi-tasks on a daily base
- Comfortable to take un-known tasks as challenges
What makes us special?
- Collaborative environment in Swedish organizational culture
- Responsible and challenging tasks with access to the latest tools and technology
- Partnership with professionals, identified career paths including global opportunities
- International projects in company with certain recognition on the market
- Comprehensive introduction training package with mentor’s support
- Friendly workplace: modern campus with many facilities – medical center, restaurant, lunch rooms, sport/leisure area (football, basketball, tennis)
We work together with energy, passion and respect for the individual!