AR Team Leader

Requirements:

• Fluent knowledge of English •
• Min 2 years experience on team lead position •
• Min 4 years experience working in F&A Operations •
• BA in Business/Finance/Accounting •
• Comfortable with start-up type volatility in process and systems •
• Experience in executing operational task on time, at quality •
• Exceptional attention to detail •
• Proven record of high team performance •
• Strong communication skills both verbal and written •
• Proven track record of process improvement recommendations

Responsibilities:

• •Hiring staff according to job descriptions for agent level roles in client’s payment operations team •
• On-board and train staff on core activities, systems and service level expectations •
• Monitor service level targets and associated task execution •
• Collaboration with client in USA •
• Handle day to day escalations from agents directly or from stakeholders of agent team’s work •
• Communicate team performance metrics to the client management
• Communicate performance inhibitors to client management (volume spikes, quality issues, systems outages) •
• Conduct quality reviews on agents work in line with the clients quality criteria
• Conduct performance conversations with agents to ensure continued performance and motivation •
• Gather/present recommendations for process improvements to ensure long term stability and scalability of process
• •Act as main communications conduit with onsite with the client managers and offshore vendor management partners

We offer:

• Unique office environment with great food, drinks and game rooms •
• Work for one of the most recognizable online Search Engine in multicultural office •
• Full time employment contract, great salary and bonuses, various benefits such as free medical care, life insurance, sport allowance, multicafeteria system and other •
• Positive, energetic, innovative and proactive culture