Aviation Customer Services Executive

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

In 10 years lowcosttravelgroup has grown into a truly international business with offices in Europe, North and South America and Asia/Pacific employing over 500 staff and with annual sales of €700m. Our online travel agency, lowcostholidays.com, is principally based at our international headquarters in Palma de Mallorca in Spain from where it serves customers in 12 countries across the world. Our bed bank, lowcostbeds.com, which sells hotel accommodation to the travel trade in over 40 countries worldwide, has its main office in Romanshorn in Switzerland. Our corporate headquarters is at Gatwick Airport in England and we also have offices in Dublin, Atlanta, Sao Paulo and Bangkok.

The company culture is open, friendly, fast-paced, hardworking and fun, and offers opportunities for those who want to develop/travel. Our offices in central Krakow are well-served by trams and busses and are in modern, refurbished buildings which provide a pleasant working environment.

Aviation Customer Services Executive

MAIN DUTIES:

• To work, as part of a team, to fulfil all aviation administrational functions generated from the sale and amendment of all Own Stock flying
• To Maintain awareness of all Lowcost, Charter & Scheduled airline processes.
• To amend system bookings, with minimal delay, and communicate effectively
• To ensure all components are amended correctly and external suppliers notified
• To be accurate and conscientious in administrating all changes
• To be responsible for monitoring deadlines for advising customers so no expense incurred by company .Schedule changes, transfers updated, API advised and boarding cards dispatched
• To monitor dedicated Aviation mailboxes and action all e-mails within the company and departmental time frames.
• To assist all departments, UK and International, with all Aviation Own Stock queries.
• To support in all aspects of setup & delivery of Own Stock Flights. To communicate both internally and externally as directed and agreed, including direct contact with our customers, airlines and external suppliers.
• To take part in any testing as required.
• To help meet department targets.
• To Manage escalated pre departure complaints, resolving these all by phone
• To assist, as and when required, with ad-hoc workload and projects across the department
• To represent the Aviation team as required.
• To produce and set up manifests for various airlines, working to deadlines for close out dates
• To maintain the accuracy of the Flying programme being displayed on all UK and International sites


REQUIREMENTS AND KEY SKILLS:

• Previous knowledge of aviation would be beneficial.
• Proven ability at achieving customer service expectations.
• Strong working knowledge of Excel.
• A positive, ‘can do’ attitude with the ability to offer alternative solutions.
• Organised approach and accuracy in all aspects of the role.
• Willingness to learn and develop within the role/team.
• Work under pressure and multi task.
• Willingness to work additional and unsociable hours when necessary.
• Excellent verbal and written communication skills.
Ability to influence customers

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl