B2B Customer Support Agent
Łódź
B2B Customer Support Agent
Łódź
Nr Ref.: 1063676
Łódź
Nr Ref.: 1063676
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, a Shared Service Centre in Łódź, we are currently looking for a person to hold the position of B2B Customer Support Agent with Portuguese.
Main responsibilities on this position will include participation in process migration, communication with internal and external Customers, investigating and addressing Customer inquiries. The chosen Candidate will prepare data analysis and report service performance. The position is related to managing Customers’ orders in a way that requires out of the box thinking. B2B Customer Support Agent will be responsible for setting management exceptions based on insights into Customers’ needs.
The successful Candidate for this position should have at least 2 years of experience in cooperation with a Business Client. Educational Background in Supply Chain, Logistics or Business would be a strong asset. Proficient MS Office skills are needed. SAP skills would be an advantage. We are seeking Candidates with ability to identify, manage and implement small process improvements and present recommendations.
Our Client offers stable work conditions and opportunities for professional development in an international SSC. Possibility to travel to Portugal should be a strong asset for everyone with passion for the Portuguese language and culture. Competitive salary, benefits and unique work atmosphere within a human-oriented organization are provided.
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