Benefits Administrator
Kraków
Nr ref.: 2460192
Responsibilities:
- Generating reports and ensuring that they are correct and produced in line with signed – off specifications.
- Following client specific requirements to meet each clients’ exact needs.
- Applying the processes and procedures in a daily work.
- Achieving team and individual targets (KPIs, SLAs, quality targets).
- Reviewing and updating procedures and documentation.
- Creating procedures and instructions related to BAU activities and ensuring they are up to date.
- Managing client mailbox.
- Taking initiatives in resolving client’s issues.
- Raising all processing issues in line with the agreed process.
- Participating in IAT phase by testing assigned scenarios and sharing appropriate feedback with Testing Coordinator.
- Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
- Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements.
- Building strong relationships with client teams, client representatives and third-party providers.
Requirements:
- Good English – B2+ because you’ll be working with colleagues in the UK.
- Familiarity with MS Office applications, especially Excel.
- Ability to pay attention to details and get things right.
- Spotless record and strong ethos.
We offer:
- The best medical cover on the market with free dental care
- Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
- Stability of employment and permanent contract after trial period
- Brand new office supporting collaboration, flexibility and activity based working
- Internal career opportunities and individual development plan
- Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
- Lots of social events, charity actions and opportunities to integrate with colleagues