Business Analyst
Krakow, Polska
Apex International provides organizations with scalable IT staffing and services solutions to address critical workforce management strategies. Complementing our staffing solutions with deliverable-based services.
We serve Fortune 500, mid-market, and emerging companies, including financial services, consumer services, consumer care, industrial, healthcare, government services, and communications. With over 65 locations throughout North America and a candidate pipeline of more than 5 million, we are equipped to serve our clients wherever needed.
Apex combines with parent company. In addition, Apex earned Inavero's Best of Staffing. Client Diamond Award and Best of Staffing Talent Award for providing clients with services.
Job description:
- prepare customized operational performance and service level metrics reports for up to 6 customers
- collect the data from management platforms, scrub and analyse the data and interprete the data
- create Excel graphs and meaningful Power Point packs to represent the data for customer use
- work with the Delivery Managers to link the data analysis with the Services value delivered
- interact with the Delivery Managers and customers to attend report reviews and metrics discussions
- work closely together with CMS Business Operations teams and Delivery
Requirements:
- work experience as an analyst for the past 1-2 years
- very good Excel expertise for data management and analysis including formulas, macros, VBA
- excellent Power Point design and data representation skills
- strong interest and expertise in data analytics
- basic ITIL and Managed Services business understanding
We offer:
- Toolbox Talks (worth one PDU)
- Skill Soft- 90 Courses, E-books,videos, similations related to PMP
- Customized Training Curriculum
- Initial Training to improve Ramp Up
- Process Training
- Tools Training
- End Customer Orientation
- Lunch and Learns
- Ongoing Training
- New Process Implementation
- Continued Career Growth
- Reimbursement for Certification ( MUST PASS CERT) (1 EVERY 6 MONTHS)
- Career Coaching
- Focus on Personal Development
- Incentivized Pay (overtime, bonuses ect)
- Personal Relationship
- Training Allowances