Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for the group companies.
Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.
A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of company success.
Requirements:
- Very good command of German (min. B2/C1)
- Good command of English
- Experience in Customer Service will be an asset
- Good knowledge of MS Office
- Strong communication skills
- Customer service orientation
- Problem solving and analytical skills
Responsibilities:
- Getting to know the buy/order support process and procedures
- Fulfilling service requests - completing transactions; forwarding requests
- Answering inquiries by clarifying desired information - searching independently for information in all available systems and documentation, locating, and providing information
- Maintaining customer service database by entering information on regular basis
- Cooperating with other team members and with 2nd Level Support in order to provide the best service
- Cooperating and maintaining professional relations with business partners, suppliers and external providers
We offer:
- Challenging and rewarding job within a dynamically growing and prospective multinational organization
- Opportunities for further professional development
- Full professional training for new employees
- Attractive benefits and bonus system
- Friendly work environment
- Job stability and flexible working time