We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues, all committed to lowering our carbon footprint and becoming climate neutral by 2050.
Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.
GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.
Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.
Better food. Brighter future
- Managing assigned complex AR Portfolio according to established company standards and policies
- Building relationship with customers and internal departments, maintaining excellent customer’s satisfaction
- Participating in continuous improvement initiatives within the team
- Variable tasks may be extended to accommodate business and project needs
- Performs collection activities (phone calls, emails, dunning letters) to identify reasons for non-payment.
- Analyzes and learning Customer’s payment behavior and identifying opportunities for process improvement.
- Identifies and escalates problematic accounts to the appropriate function
- Negotiates, implements, and documents agreed payment solutions, escalates unpaid amounts to Insurance Company/ Legal Team.
- Performs complex Customer account reconciliation including disputes resolution process and bonus settlement.
- Prepares and distributes reports and documents to 3rd parties and internal stakeholders.
- Cooperates with external functions being Sales, Customer Service & Credit Management Teams in establishing proactive approach for managing AR balances and internal Cash Application team.
- Collaborates with other departments (Internal Controls, General Accounting, Center of Excellence, Master Data, Quality Assurance) to ensure prompt Customer query resolution and alignment.
- Provides training and support to other team members.
- Creates and maintains relevant process documentation.
- Participates in UAT for supporting tools and applications.
- Achieves defined AR goals & business targets within the given area of responsibility.
- Participates in meeting service levels, key measurement targets of the team.
- Coordinates accuracy and compliance checks.
- Maintains good professional relationships with other team members.
- University diploma (preferably in Finance / Accounting / Economy)
- Fluency in English and French
- Min. 1 years of experience in Collections / Accounts Receivable
- Good knowledge of SAP FICO / SD (ECC or Hana) and related Collection’s functionalities would be and asset
- Attention to detail
- Private medical care with dental care
- Edenred lunch card
- Flexible working hours (50% home, 50% office)
- Life insurance
- MyBenefit and multisport program
- 2 additional holiday days benefits
- Events, integrations for employees